Effective Jan. 1, 2022, UnitedHealthcare has made changes to its claim payment platform that will eliminate the use of paper checks for claim payments to Community Plan health care professionals in the District of Columbia. This change is part of our efforts to accelerate payments to your practice by moving to digital transactions.
You will need to choose between 2 options for receiving payment from UnitedHealthcare:
1. Automated Clearing House (ACH)/direct deposit: We recommend ACH because it’s the quickest form of payment available and there are no fees for the service. Payments can be routed by both the tax ID number (TIN) and National Provider Identifier (NPI) number level.
2. Virtual card payment (VCP): If you don’t enroll in ACH, you’ll receive a VCP from Optum Pay™. VCPs are electronic payments that use credit card technology to process claim payments. There is no requirement to share bank account information.
Payment information available online
We recommend using one of the following to view the provider remittance advice (PRA) documents for these electronic payments:
While PRAs are currently being mailed, we will be moving to digital-only access in late 2021 and early 2022.
Questions?
Visit UHCprovider.com/payment or view our frequently asked questions for more information.
The following states are already effective for electronic payments: Arizona, California, Hawaii, Kentucky, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Washington and Wisconsin.
In Colorado, Georgia and New Jersey, if you do not consent to receive virtual card payments and you don’t want to set up direct deposit, call 877-548-0460 to receive a paper check. If you are an out-of-network provider in Florida, New Mexico, New York or Oregon, and you do not consent to a virtual card payment or you don’t have direct deposit, call 877-548-0460 to receive a paper check.