February 02, 2022

Now available: 2022 patient experience guidebook

You work hard to provide high-quality care for your patients — our UnitedHealthcare® Medicare Advantage members — and we want to support you in delivering the best possible patient experience.

Our updated 2022 patient experience guidebook is now available — featuring new information on the UnitedHealthcare patient experience survey questions and target scores, as well as a pre-visit planning checklist. We hope the guidebook will be a valuable resource to help you achieve strong patient experience scores.

This year, we encourage you to hit the target score in each of the 3 patient experience categories on your UnitedHealthcare patient experience survey:

  • Getting needed care: 94%
  • Care coordination: 88%
  • Doctor-patient conversations: 58%

If you are able to hit all 3 designated targets by the end of 2022, you’ll be recognized as a United Hero. You’ll receive a special award for your individual contributions in Q4 2022.

If you have questions or need further information, please reach out to your UnitedHealthcare representative.

Learn more
For additional information and resources on CAHPS® and HOS, please visit

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).