You work hard to provide high-quality care for your patients — our UnitedHealthcare® Medicare Advantage members — and we want to support you in delivering the best possible patient experience.
Our updated 2022 patient experience guidebook is now available — featuring new information on the UnitedHealthcare patient experience survey questions and target scores, as well as a pre-visit planning checklist. We hope the guidebook will be a valuable resource to help you achieve strong patient experience scores.
This year, we encourage you to hit the target score in each of the 3 patient experience categories on your UnitedHealthcare patient experience survey:
Getting needed care: 94%
Care coordination: 88%
Doctor-patient conversations: 58%
If you are able to hit all 3 designated targets by the end of 2022, you’ll be recognized as a United Hero. You’ll receive a special award for your individual contributions in Q4 2022.
If you have questions or need further information, please reach out to your UnitedHealthcare representative.