March 17, 2022

Maryland: Follow the appeal and grievances submission process to help ensure timely response

To maintain efficient turnaround times for appeals and grievance submissions, UnitedHealthcare Community Plan of Maryland providers must submit appeals and grievances through the proper channels. Failure to adhere to the submission process may result in delayed response times.

To optimize turnaround time for your filing, remember to:

  • Include all necessary documentation and information
  • Route submissions to the proper channel for your plan
  • Verify the correct submission link, fax number or mailing address for your plan

Appeals submission process
UnitedHealthcare Community Plan providers should submit appeals through the following channels:

  • UnitedHealthcare Provider Portal
  • Fax
    • For urgent grievances only, fax 804-994-1261
  • Mail
    • UnitedHealthcare Community Plan Grievances & Appeals Department
      P.O. Box 31364
      Salt Lake City, UT 84131-0364
  • Verbal
    • Call Provider Services at 877-842-3210, Monday–Friday, 8 a.m.–6 p.m. ET

Note: For the fastest response time, consider submitting grievances through the portal or by fax. Mail and verbal submissions may require additional handling and processing times.

Questions?
For support, call Provider Services at 877-842-3210.

Providers can get more information on the appeals and grievance process in the Maryland care provider manual.

PCA-22-00493-C&SNews