Wondering if the prior authorization you submitted last week has been approved? Checking if additional information is needed for a recent claim submission? Looking to see whether a decision has been made on an appeal?
TrackIt is designed to make it easier than ever to get answers to these questions and more. This innovative tool, found in the UnitedHealthcare Provider Portal, highlights recent claim decisions and items that need action. It’s right on the portal home screen (see below), so it can’t be missed — think of it as a daily to-do list for your UnitedHealthcare claim tasks.
Make TrackIt work for you
TrackIt shows you near real-time updates and can be customized to fit your needs. It allows you to:
We’re listening to you
TrackIt is constantly evolving, based on feedback from you. These enhancements help you get the information you need the moment you sign in to the portal. Check out some of the newest enhancements as well as those planned for later this year below.
The following updates were recently added to TrackIt:
Watch for the following new features and updates throughout 2022 and beyond:
Check out TrackIt
Go to UHCprovider.com and click Sign In. Check the dropdown menus to make sure your Payer ID and provider information are correct. Then, access TrackIt from the “Action Required” bar or select TrackIt from the upper menu within the portal.
For help using TrackIt or accessing the UnitedHealthcare Provider Portal, please contact UnitedHealthcare Web Support at firstname.lastname@example.org or 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday.
You can also learn more in our TrackIt Interactive Guide and/or by registering for a live training.