We conduct annual surveys as part of our Quality Improvement (QI) program to better understand the experiences of our members and the health care professionals who serve them. The 2022 survey results are now available and show the key clinical performance measures and percentage of plans by rating.
We measure the experiences of UnitedHealthcare commercial plan members using the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. The 2022 survey showed improvements in:
We measure the experiences of UnitedHealthcare Individual Exchange plan members* using the Qualified Health Plan (QHP) enrollee experience survey. The 2022 survey showed improvements in:
Physicians and practice managers had the highest levels of satisfaction in the following:
We’re currently working to improve satisfaction related to:
Please contact your provider advocate.