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Time’s almost up: Link’s going away for good

Last modified: Aug 17, 2021

By October 2021, all self-service tools will officially retire from Link and transition to the new UnitedHealthcare Provider Portal. To help you find what you need, review the following list of self-service tools to find their new location in the portal. When you’re ready, sign in to the portal with your One Healthcare ID – the same one you use to access Link – and get started.

Where tools are located
Go to the portal

The portal reflects your feedback

The portal provides a seamless experience so you don’t have to switch between platforms. It’s easier to navigate, there’s more integration and it offers improved functionality – all with an eye toward helping you complete tasks faster.

  • Patient information: You can continue managing patient information, administrative tasks and track clinical activities.
    • Tasks to be done: The TrackIt tool is designed to see the status of your recent workflow. You can see exactly where claims are in the process and address items that you need to take action on so to prevent delays in prior authorization approvals and claim processing.
  • Access digital letters any time: Document Library allows you to easily access, print and view electronic letters, reports and data in a more organized format.
  • Manage users: Add, change, assign or deactivate user access in the portal faster and easier than before.

Never miss alerts

You can also set alerts in TrackIt to receive email notifications on actions needed and status updates including prior authorizations, pended claims, reconsiderations, appeals and Smart Edits.

A digital-first workflow

UnitedHealthcare is enhancing our digital delivery channels and transitioning paper transactions to electronic, whenever possible. Our goal is to get information to you faster and reduce the amount of paper you need to manage.

  1. For the best user experience with our online services, make sure you’re using a compatible web browser.
  2. For a quick overview of our paperless initiative, view our paperless resources.
  3. To understand the high-level differences between each digital solution (API, EDI, portal), check out our Digital Solutions Comparison Guide.
  4. For additional education and training, view our education and training resources. 
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