Coordinating care with behavioral health care professionals

Last modified: May 11, 2021

When a member receives services from more than 1 health care professional, it’s important to collaborate to help ensure care is comprehensive and effective. Coordination of care is important for patients, especially those facing severe and persistent mental health and/or substance use conditions.

How you can help

You can help patients with coexisting medical/psychiatric symptoms who have been prescribed medication avoid hospital admission or readmission. For better care coordination, we recommend that you:

• Ask your patients to bring the names and contact information of any other treating health care professionals
• Discuss the importance of seeing a behavioral health professional
• Explain how important it is for their health care providers to share clinical information and get the appropriate signed release from each UnitedHealthcare member allowing you to share information

Working with other health care professionals

Within a week of your patient’s initial appointment, and each year after that, you can help us and your patient better coordinate their care by providing the member’s other health care professionals with:

• A brief summary of the patient’s assessment and treatment plan recommendations
• Your latest diagnosis (medical and behavioral)
• All of the medications you’ve prescribed (brand or generic name, strength and dosage)
• Your contact information and the best time to reach you by phone, if needed

You can request coordination of care and referrals for patients by calling the number on the member’s health plan ID card. You can find local in-network behavioral health professionals at liveandworkwell.com.

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