Massachusetts: Area of Expertise (AOE) updates required
Last modified: June 1, 2021
To help ensure patients have detailed information about in-network health care options, all Massachusetts health care professionals who see UnitedHealthcare Community Plan patients are asked to update their Area of Expertise (AOE) designations by Aug. 30, 2021.
Area of Expertise differs from specialty and clinical focus
Call us toll-free at 877-842-3210.When prompted, say “health care professional services,” then “demographic changes.”
If you are part of a roster-managed group, please provide these updates to your roster manager
While updating Area of Expertise, we recommend verifying all your practice data, including contact information, if you’re accepting new patients and more. (Reminder: You will receive regular requests every 120 days to update and attest to your data.)
For My Practice Profile questions, call UnitedHealthcare Web Support toll-free at 866-842-3278, option 1, or email email@example.com, 7 a.m.–9 p.m. CT, Monday–Friday. You can also visit UHCprovider.com/mpp for additional training and resources.
For all other questions, contact UnitedHealthcare Provider Services toll-free at 877-842-3210, 7 a.m.–5 p.m. CT, Monday–Friday.