Massachusetts: Area of Expertise (AOE) updates required

Last modified: July 29, 2021

To help ensure patients have detailed information about in-network health care options, all Massachusetts health care professionals who see UnitedHealthcare Community Plan patients are asked to update their Area of Expertise (AOE) designations by Aug. 30, 2021.

Area of Expertise differs from specialty and clinical focus

These updates identify your unique experience, training and certifications with certain patients, procedures and treatment methods. The UnitedHealthcare Area of Expertise indicator list encompasses more than 20 options, including:

  • Blindness or Visually Impaired (BVI)
  • Chronic Illness (CIL)
  • Co-Occurring Disorders (CODT)
  • Developmentally Disabled (DD)
  • Hearing Impaired Populations (HIMP)
  • Homelessness (HLC)
  • Medication Assisted Treatment – Buprenorphine (MAT1)
  • Medication Assisted Treatment – Methadone (MAT2)
  • Medication Assisted Treatment – Naltrexone (MAT3)
  • Physical Disabilities (PDB)
  • Serious Mental Illness (SMI)

Why these one-time updates to Area of Expertise matter

Patients want transparency, choice and the highest level of care based on their unique needs and preferences. Health care professionals want to build and maintain a thriving practice.  

Several ways to update your information

It only takes a few minutes to complete your one-time area of expertise update.

Online in My Practice Profile:

a.    Go to and click Sign In in the top right corner

b.    On the One Healthcare ID sign-in page, sign in using your existing ID and password

c.    On your dashboard, open My Practice Profile

d.    Select AOE and update as needed

e.    Click submit changes

f.     Review the updates and click next

g.    Click attest to confirm the update was accurate

If you don’t have access to My Practice Profile, please use one of the following options to update your Area of Expertise:

  1. Complete the Care Provider Paper Demographic Information Update Form and email to
  2. Call us toll-free at 877-842-3210. When prompted, say “health care professional services,” then “demographic changes.”
  3. If you are part of a roster-managed group, please provide these updates to your roster manager

While updating Area of Expertise, we recommend verifying all your practice data, including contact information, if you’re accepting new patients and more. (Reminder: You will receive regular requests every 120 days to update and attest to your data.)


For My Practice Profile questions, call UnitedHealthcare Web Support toll-free at 866-842-3278, option 1, or email, 7 a.m.–9 p.m. CT, Monday–Friday. You can also visit for additional training and resources.