Maryland 2020 care provider survey

Last modified: February 9, 2021

The Maryland Department of Health (MDH) commissions a survey of primary care providers to measure how well we’re meeting your expectations and needs. UnitedHealthcare’s summary rates are compared to the HealthChoice Aggregate benchmarks and results from the prior year to identify additional areas for improvement.

Areas identified for improvement include, but are not limited to:

Claims

• Accuracy and timeliness of claims

Preauthorization

• Timeliness of pre-authorizations for medications, outpatient and inpatient services

Coordination of Care and Case Management

• Overall satisfaction

Customer Service/Provider Relations

• Accuracy of response and/or ability to resolve problems
• Accuracy and accessibility of the drug formulary updates
• Rating of the number and quality of network specialists  
• Ease of contacting the correct customer service representative

Next steps

We’re committed to improving provider satisfaction with the health plan. A UnitedHealthcare work group is currently focused on developing interventions to address key drivers of satisfaction as well as areas identified as of high importance to providers.

Feedback

We encourage you to offer your recommendations for improvement. If you’d like to speak with a provider representative, please contact your Provider Advocate. If you’re unsure of your assigned Provider Advocate, please email northeastprteam@uhc.com.

Resources

News, policy changes and updates specific to UnitedHealthcare Community Plan of Maryland are available at UHCprovider.com/MDcommunityplan.