Last modified: July 8, 2021
You work hard to provide the best care possible for your patients, our UnitedHealthcare Medicare Advantage members. By working together, we can help ensure that their perceptions surpass their expectations.
We want to support you in achieving or maintaining a score of 80% or greater in your patient experience scorecards throughout 2021. Because your scores reflect how members recall their conversations with you, we’ve created a special toolkit called “Let’s talk about it.” The toolkit should reach your mailbox between July and August. It features:
If you have questions or need further information, please reach out to your UnitedHealthcare representative. You may also check out the self-paced patient experience course on uhc.care/patientexperience, developed with health care professionals around the country.
We hope the “Let’s talk about it” kit will help you finish the year strong with a patient experience score of 80% or greater. You have our continued gratitude and support for all you do for our members.
For more information and resources on CAHPS® and HOS, please visit UHCprovider.com/cahpshos.