Prior Authorization Online Submission Enhancements

Last modified: July 17, 2020

Prior Authorization and Notification is a powerful tool in Link. It helps you check requirements, submit requests, upload medical notes, check status and update cases ─ all without faxing or calling.

When you submit a prior authorization request for select services and members through Prior Authorization and Notification tool, you’re prompted to provide clinical information that helps us evaluate your request and supports faster decisions. We regularly make enhancements by adding service categories. 

The following enhancements will now be included: 

  • June: 
    • Durable Medical Equipment (DME)
  • July: 
    • Enhanced workflow to support post-acute discharge planning
    • Select services for UnitedHealthcare Medicare Advantage members
      • Services include:
        • Cardiovascular
        • Cochlear Implants & Hearing Devices
        • Durable Medical Equipment
        • Hysterectomy
        • Intensity-Modulated Radiation Therapy
        • Musculoskeletal
        • Proton Beam Therapy
        • Radiation Therapy
        • Sleep and Vein
        • Cardiovascular

For more information about enhancements and all the included service categories, refer to our Interactive Guide for Prior Authorization and Notification.

To access the Prior Authorization and Notification tool,  go to New User to sign up or Sign In to Link.

Questions? Call the UnitedHealthcare Connectivity Help Desk at 866-842-3278, option1, from 7 a.m. – 9 p.m. Central Time, Monday – Friday.