Provider portal authentication
Set up your UnitedHealthcare Provider Portal authentication methods to keep your access to the portal. See the options, step-by-step instructions and additional resources.
To enhance data security, UnitedHealthcare Provider Portal and specialty portal users will be required to make One Healthcare ID sign-in and recovery updates by summer 2024. As an added layer of security, users should add and/or verify their phone number. If these actions aren't taken, eventually you will be prevented from signing in to these portals.
What is authentication?
For our purposes, authentication is the process of securely verifying your identity when accessing the portal. Now, you’ll use Authenticator to generate a time sensitive code to enter with your One Healthcare ID instead of a password or security questions that could be shared or compromised.
What this change means for you
This change offers your organization more secure ways to confirm your identity. By updating your sign-in method, you help ensure patient care and claim payments aren’t delayed and day-to-day claim tasks aren’t interrupted.
If you use an outside vendor, such as a revenue cycle management company, please ensure they’re aware of these changes and have time to adjust their workflows if needed.
With this change, each user will need their own unique One Healthcare ID. To set up a One Healthcare ID or for instructions on connecting to a tax ID number (TIN), please visit our portal registration page. Please note, administrators can bulk add new users with appropriate access, but new users will still need to create their own One Healthcare ID. For detailed instructions, view the User Management Guide for Administrators.
One Healthcare ID sign-in and recovery options
| Method | Description | Ideal users | Availability |
|---|---|---|---|
| Microsoft® Authenticator | This smart phone app delivers a time-based, one-time password/code to enter, instead of a password, to confirm your identity. To learn more and get step-by-step instructions on how to update your sign-in, check out our One Healthcare ID Security Change Support Guide. |
|
Set up Authenticator |
| Cell phone/landline (required) | This sign-in solution sends a one-time password/code through text or call to a cell phone or direct landline (no extension) to confirm your identity. |
|
Verify your phone number |
Please note: Some solutions may need additional assistance, time or approvals. Talk to your administrative or IT team to see which solution works best for your organization.
Not seeing an option that works for you (clean desk policy, no personal phones allowed, etc.)? We can help.
Frequently asked questions
- Call or text using a landline with no extension. You can find more information on this option in our guide.
- Not seeing an option that works for you? We can help.
Visit the One Healthcare ID Help Center, chat with One Healthcare ID support or call 855-819-5909.
No. Authenticator is a free app.
Yes. You can use other apps like Google Authenticator, Duo, LastPass, Authy, and more. Please note that not all authenticator apps may be free. Microsoft Authenticator is free and One Healthcare ID’s preferred app.
The phone number on your One Healthcare ID account must be a cell phone or a direct landline. Extensions will not work.
Need help?
Visit the One Healthcare ID Help Center, chat with One Healthcare ID support or call 855-819-5909.