Hurricane Ian Transfers and acute discharges
For certain dates of service, we will not require prior authorization for facility-to-facility member transfers and acute discharges to network skilled nursing facilities. Applies to UnitedHealthcare Community Plan (Medicaid), UnitedHealthcare® Medicare Advantage and UnitedHealthcare commercial plan members.
Florida, statewide, Sept. 26—Oct. 5, 2022
South Carolina, statewide, Sept. 28—Oct. 7, 2022
Read more at UHCprovider.com/disaster.
Call wait times and self-service
Due to the hurricane, call wait times may be longer than usual. Please consider using the online tools in the UnitedHealthcare Provider Portal.
New Surest health plans page is live
Visit our new Surest page for everything you need to know about the name change from Bind and to see the new member ID cards.
The UnitedHealthcare Provider Portal has more than 40 tools that allow you to take action on claims and get the answers you need quickly. It’s available 24/7 – and at no cost to you. All without having to pick up the phone.
Find the latest announcements, updates and reminders – prior authorization requirements, policy and protocol changes, reimbursement updates and other important information to guide how your practice works with UnitedHealthcare and our members.
Learn more about the requirements of the No Surprises Act of 2020 and the out-of-network claims covered under the Act. Step-by-step instructions guide you through submitting a negotiation request through the UnitedHealthcare Provider Portal.
Starting June 1, 2022, for UnitedHealthcare Medicare Advantage and Dual Special Needs Plans, we will require initial authorization and will perform continuation of care reviews for Home Health Agencies (HHAs). This change is taking place for members enrolled in Medicare Advantage plans, including Dual Special Needs plan members, who reside and receive services in Arkansas, South Carolina, and Texas.
Starting July 1, 2022, for UnitedHealthcare® Medicare Advantage and Dual
Special Needs Plans (D-SNP) in Alabama, there will be a change in the process
for requesting prior authorization for all visits after the start of care visit (SOC).