To maintain efficient turnaround times for appeals and grievance submissions, UnitedHealthcare Community Plan of Maryland providers must submit appeals and grievances through one of the methods outlined below. If you don’t adhere to the submission process, you may encounter longer response times.
To optimize turnaround time for your appeal or grievance filing, remember to:
UnitedHealthcare Community Plan providers should submit appeals or grievances through one of the following channels:
Note: For the fastest response time, consider submitting appeals or grievances through the portal or by fax. Mail and verbal submissions may require additional handling and processing times.
Find more information on the appeals and grievance process in the Maryland Care Provider Manual. For answers to specific questions call Provider Services at 877-842-3210.