UnitedHealthcare Community Plan abides by Texas Medicaid Healthcare Partnership’s (TMHP) claims adjudication requirements for clean claims. All submitted claims should adhere to the clean claims best practices and requirements.
Submitting clean claims
While there are many required pieces of information for a claim to be considered clean, these are some key items:
In order to be considered clean, professional and institutional claims also require that some information be included on the claim and exactly match the information attested with TMHP. Examples include:
Additional claims and billing reminders
Billing and coding issues should be discussed directly with your provider advocate or UnitedHealthcare Customer Service. You should not discuss these issues directly with members.
Do not balance bill members if:
The following members may never be billed, nor payment sought from them, for any balance amount of a charge for delivery of a service that is a covered health care benefit: STAR, STAR+PLUS, STAR Kids, CHIP Perinate, CHIP Perinate Newborn members and CHIP members who are Native American or Alaskan Natives.
Our benefits contracts are subject to subrogation and coordination of benefits (COB) rules:
UnitedHealthcare Community Plan is the payer of last resort. Other coverage should be billed as the primary carrier. When billing UnitedHealthcare Community Plan, submit the primary payer’s explanation of benefits or remittance advice with the claim.
Learn more
For more information on filing claims, go to UHCprovider.com/TXcommunityplan > Care Provider Manuals > Texas.
For information on TMHP’s requirements, including definitions for attending and rendering providers, go to tmhp.com > Medicaid Provider Manual > Vol. 1 Claims Filing.
Questions?
Contact your Provider Advocate directly or call Customer Service at 888-887-9003, 8 a.m.–6 p.m., Monday–Friday, if you have questions.