Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services
Beginning Dec. 1, 2023, you’ll be required to submit medical pre-service appeals electronically. No more wasting time tracking down lost or delayed mail. See your pre-service appeal status 24/7 in the UnitedHealthcare Provider Portal.
This change affects network health care professionals (primary and ancillary) and facilities that provide services to commercial, UnitedHealthcare® Medicare Advantage, and D-SNP plan members. Although not required, we also encourage UnitedHealthcare Community Plan (Medicaid) and out-of-network health care professionals to submit pre-service appeals electronically.
You’ll use the Prior Authorization and Notification tool through the UnitedHealthcare Provider Portal:
Questions? We’re here to help.
Chat with us 7 a.m.–7 p.m. CT, Monday – Friday in the UnitedHealthcare Provider Portal.
For help accessing Document Library call UnitedHealthcare Web Support at 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday.
For additional contact information, visit our Contact us page.
PCA-1-23-02618-POE-News_08142023