Medicare: Synapse Health will soon manage DME orders in Florida and Mississippi
Beginning June 1, 2026, Synapse Health will manage the durable medical equipment (DME) ordering and fulfillment process in Florida and Mississippi for UnitedHealthcare® Individual Medicare Advantage plans and Chronic Special Needs Plans (C-SNP).
This change does not apply to the following Medicare Advantage plans:
- Institutional Special Needs Plans (I-SNP)
- Institutional Equivalent Special Needs Plans (IE-SNPs)
- Group retiree plans
Reason for this upcoming change
We understand this is a change to our existing provider network, and to the current DME ordering and fulfillment processes. However, considering feedback from our providers and members, we recognized an opportunity to improve the experience for everyone — ordering physicians, DME suppliers and members. This expansion builds on the capitated agreement already in place.
What this means for you
DME prescribers
Beginning June 1, 2026, you should prescribe DME through the Synapse Health e-prescribing portal. In the next few months, a Synapse Health team member will contact you to answer questions. You can also schedule personalized individual training and view self-help resources on the Synapse Health website.
For our members who require continuous DME services after June 1, 2026, Synapse Health will collaborate with existing DME providers to ensure continuity of care or facilitate the transition to a new DME provider. Synapse Health may contact you if a new order or documentation is required to support the patient’s ongoing DME needs or plan of care.
DME providers
DME providers will need to join the Synapse Health network to continue to provide standard DME for most UnitedHealthcare Medicare Advantage Plan members. Synapse Health will contact you with details about joining their network, or you can email JoinOurNetwork@synapsehealth.com.
What’s included in this change
The following mail order supplies and standard DME products:
- Diabetic supplies
- Enteral
- Home ambulatory
- Hospital beds
- Insulin therapy
- Respiratory vest
- Sleep
- Urological
- Mobility aids
- Negative pressure wound therapy
- Ostomy
- Oxygen
- Respiratory
- Ventilators
- Wheelchairs — standard
- Wound care
What’s not included with this change
- Bone growth stimulators
- Cancer treatment
- Cardiac defibrillators
- Complex rehab
- Optune device
- Oral devices
- Orthotics
- Parenteral nutrition, vision, and hearing
- Prosthetics
Questions? We’re here to help.
If you have questions, visit Synapse Health or call 888-336-9363.
PCA-1-26-00168-UHN-NN_02112026
