Avoid turning away eligible members

October 2026

Members may identify themselves by their health plan name rather than their vision network. This can create confusion during scheduling or check-in and may result in covered members being turned away unnecessarily.  

You play an important role in ensuring members can access care. Before declining an appointment, always verify eligibility, benefits and network status. 

A quick eligibility check can make all the difference

• Don’t rely solely on the name a member provides
• Verify eligibility on providers.eyesynergy.com
• Schedule as "pending insurance verification" when appropriate
• Contact your network representative if participation status or office availability changes

Additional resources

Check out our Vision Brand Reminder training for an overview of our branding, how it affects your practice and answers to frequently asked brand questions. 

Working together, we can help covered members get the care they need - without delays or confusion.