UnitedHealthcare case managers are registered nurses who engage the appropriate internal, external or community-based resources to support the specific Individual Exchange member’s needs. Our complex care nurses are trained to identify and assist individuals with complex medical conditions who need long-term care support, have unmet access or who have care plan, psycho-social, or knowledge needs.
Our transitional case managers will collaborate, evaluate and coordinate post-hospitalization needs for Individual Exchange members who are at risk of re-hospitalization or frequent users of high-cost services.
To refer Individual Exchange members to CCM or TCM, complete the referral form at UHCprovider.com and email it
to firstname.lastname@example.org. You will receive a status update on the referral within seven business days. Members must meet program criteria to receive complex care management.
Care providers play a leading role in helping members stay within their plan’s network. This helps members get the best level of coverage for the highest quality of care. Remember to:
We understand there can be challenges when a member changes their plan or PCP assignment while undergoing treatment. Here is how you can help:
To support coordination of medical and behavioral services, our CCM nurses are trained to identify and assist individuals with complex medical conditions who may also have behavioral health conditions that need follow-up with a behavioral health provider. Additionally, our Live and Work Well website is available to all members as a resource to support individual self-management and to educate and assist members in accessing medical and behavioral services. Learn more at liveandworkwell.com.
Upon enrollment in our Individual Exchange plan, members may be asked to complete an annual health risk assessment (HRA). The purpose of the HRA is to identify and engage members with high-risk needs or conditions. Encourage your patients to complete their HRA. They can do so by phone, email, mail or online.