How to contact UMR - 2021 UnitedHealthcare Administrative Guide

Online: umr.com

Phone: Call the number listed on the back of the member ID card or call 1-877-233-1800

Mail: Use the address listed on the back of the member ID card

For UHSS:

Contact information is listed on the back of the member ID card

Fax: 1-888-615-6584

Mail:

UHC Appeals - CARE

P.O. Box 400046

San Antonio, TX 78229

Phone: 1-800-808-4424 x 15227 (Note: This is a voicemail line. We return calls within 1 business day.)

For UHSS:

Mail:

PO Box 30783

Salt Lake City, UT 84130-0783

Fax: 1-877-291-3248

Mail:

UMR- Claim Appeals PO Box 30546

Salt Lake City, UT 84130-0546 (or send to the address listed on the provider ERA)

Phone: Call the number listed on the back of the member ID card

For UHSS:

Mail:

PO Box 30783

Salt Lake City, UT 84130-0783

UMR and UHSS Payer ID: 39026

Online: umr.com

(Request for clinical decision, including inpatient admission notification, advanced notification, or specialty injectables)

Prior Authorization serviced by UMR Online: umr.com

Fax: 1-866-912-8464

Phone: Call the number listed on the back of the member ID card

Fax: 1-877-442-1102

Mail:

UMR
PO Box 8023
Wausau, WI 54402-8023

For Overnight Mail Delivery:

UMR
115 W. Wausau Avenue
Wausau, WI 54401

Regular Mail:

UMR
PO Box 30541
Salt Lake City, UT 84130-0541

Overnight Mail:

UMR
PO BOX 8033
115 W Wausau Ave Wausau, WI 54402

For UHSS:

UHSS
PO Box 30783
Salt Lake City, UT 84130-0783

Phone: Call the number listed on the back of the member ID card

Phone: 1-866-922-8266

Fax: Use fax number noted on the UMR medical record request letter

Mail: Use mailing address noted on the UMR medical record request letter

Phone: 715-841-7415

Mail:

UMR United Provider Advocacy Team
P.O. Box 30546
Salt Lake City, UT 84130-0546

Optum Financial Health:

Help Desk: 1-877-620-6194

Online: optumbank.com

Zelis:

Help Desk: 1-877-828-8770

Online: zelispayments.com