The list of services that require advance notification and prior authorization is the same. The process for providing notification and submitting a prior authorization request is the same. Services that require prior authorization require a clinical coverage review based on medical necessity.
If you need a paper copy of the requirements, contact your UnitedHealthcare Network Management representative or provider advocate at uhcprovider.com >Contact Us.
When to submit advance notification or prior authorization requests
We recommend that you submit advance notification with supporting documentation as soon as possible, but at least 2 weeks before the planned service (unless the Advance Notification Requirements states otherwise). Following a facility discharge, advance notification for home health services and DME is required within 48 hours after the start of service.
After submitting your request, you get a service reference number. This is not an authorization. When we make a coverage determination, we issue it under this reference number.
It may take up to 15 calendar days (14 calendar days for standard MA requests and 72 hours for expedited requests) for us to make a decision. We may extend this time if we need additional information. Submitting requests through the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal assists in timely decisions.
We prioritize case reviews based on:
Completeness of the information received.
State or federal requirements.
If you require an expedited review, call the number listed on the member’s ID card. You must explain the clinical urgency. You will need to provide required clinical information the same day as your request.
We expedite reviews upon request when the member’s condition:
Could, in a short period of time, put their life or health at risk.
Could impact their ability to regain maximum function.
Causes severe, disabling pain (as confirmed by a physician).
DME provides therapeutic benefits to a member because of certain medical conditions and/or illnesses. DME consists of items which are:
Primarily used to serve a medical purpose.
Not useful to a person in the absence of illness, disability, or injury.