California Health Plan Support

All Savers Plan Provider Call Center:        800-291-2634

Pharmacy Services:                                    855-816-6618

Claims and Payments

Electronic: For claims submitted electronically, please use payer ID 81400.

Paper:
Please submit paper claims to:

All Savers
P.O. Box 31375
Salt Lake City, UT 84131-0375
Fax: 801-478-7582

Formal Appeals

Please submit formal appeals to:

Appeals Review
P.O. Box 31371
Salt Lake City, UT, 84131-0371
Fax: 317-715-7648

Phone Number: 877-842-3210

• Advance Notification, Prior Authorization and Admission Notification
• Fraud, Waste and Abuse (Report Potential Non-Compliance or Suspected Issues)
• Outpatient Radiology Notification & Authorization - Submission and Status
• Provider Relations (For Free-Standing Skilled Nursing Facility)

What You Can Do When Calling this Number:

• Inquire about a Customer’s eligibility or benefits (including copayments, deductibles, past/current coverage, coinsurance, and out-of-pocket information) and obtain a faxed confirmation.
• Check claim status, reason code explanation and claim spending and mailing addresses.
• Update facility/practice demographic data (except TIN).
• Check credentialing status or request for participation inquiries.
• Check appeal or claim project submission process information.
• Check care notification process information.
• Check privacy practice information.
  

Phone Number: 866-889-8054

What You Can Do When Calling this Number:

• Cardiology Notification & Authorization Submission and Status
• Chemotherapy (Injectable) Prior Authorization Program
• Therapeutic Radiation Prior Authorization (IMRT, SRS, and SBRT) (For services to Medicare Advantage Customers only)
  

Phone Number: 800-873-4575

What You Can Do When Calling this Number:

• Chiropractic, Physical Therapy, Occupational Therapy, and Speech Therapy Providers contracted with OptumHealth Physical Health, a UnitedHealth Group company
  

Pharmacy Services (For services to Commercial Customers and Medicare Advantage Customers)

Phone Number: 800-711-4555

• OptumRx Fax (non-specialty medications): 800-527-0531
• OptumRx Fax (specialty medications): 800-853-3844

Urgent Appeal Submission (Commercial Customers Only)

Phone Number: 866-842-3278, Option 1 

United Behavioral Health - ProviderExpress.com

• For information to support member behavioral health services including depression, alcohol and substance abuse disorders, visit ProviderExpress.com
• 866.342.6892 - 24/7 mental health and substance use support line

UnitedHealthcare Dental - UHCdental.com

• Phone Number: 800.822.5353
• Website: UHCdental.com 

Medicare Plans Provider Call Center:             800-542-8789

SignatureValue Health Plans Provider Call Center:             800-542-8789

UnitedHealth Premium Designation Program Provider Call Center:    866-270-5588

Provider Call Center: 866-270-5785
Hours of Operation: Monday-Friday from 8:00 a.m. - 5:00 p.m. PST

Mailing Address:
San Diego County:
UnitedHealthcare Community Plan of California, Inc.
4365 Executive Drive, Suite 500
San Diego, CA 92121

Sacramento County
UnitedHealthcare Community Plan of California, Inc.
8880 Call Center Drive, Suite, 300
Sacramento, CA 95826

Claims & Medical Records Mailing Address:
UnitedHealthcare Community Plan of California, Inc.
P.O. Box 30884
Salt Lake City, UT 84130-0884

Provider Disputes Mailing Address:
UnitedHealthcare Community Plan of California, Inc.
Attention: Provider Dispute
P.O. Box 31364
Salt Lake City, UT 84131

Member Grievance & Appeals:
UnitedHealthcare Community Plan of California, Inc.
Attention: Grievance and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364