Massachusetts Health Plan Support

All Savers Plan Provider Call Center:         800-291-2634

Pharmacy Services:                                    855-816-6618

Claims and Payments

Electronic:  For claims submitted electronically, please use payer ID 81400

Paper:
Please submit paper claims to:

All Savers
P.O. Box 31375
Salt Lake City, UT 84131-0375
Fax: 801-478-7582

Formal Appeals

Please submit formal appeals to:

Appeals Review
P.O. Box 31371
Salt Lake City, UT, 84131-0371
Fax: 317-715-7648

Phone Number: 877-842-3210

• Advance Notification, Prior Authorization and Admission Notification
• Fraud, Waste and Abuse (Report Potential Non-Compliance or Suspected Issues)
• Outpatient Radiology Notification & Authorization - Submission and Status
• Provider Relations (For Free-Standing Skilled Nursing Facility)

Navigating the United Voice Portal Quick Reference Guide >

What you can do when calling this number:

• Inquire about a Customer’s eligibility or benefits (including copayments, deductibles, past/current coverage, coinsurance, and out-of-pocket information) and obtain a faxed confirmation.
• Check claim status, reason code explanation and claim spending and mailing addresses.
• Update facility/practice demographic data (except TIN).
• Check credentialing status or request for participation inquiries.
• Check appeal or claim project submission process information.
• Check care notification process information.
• Check privacy practice information.

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Phone Number: 866-889-8054

What you can do when calling this number:

• Cardiology Notification & Authorization Submission and Status
• Chemotherapy (Injectable) Prior Authorization Program
• Therapeutic Radiation Prior Authorization (IMRT, SRS, and SBRT) (For services to Medicare Advantage Customers only)

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Phone Number: 800-873-4575

What you can do when calling this number:

• Chiropractic, Physical Therapy, Occupational Therapy, and Speech Therapy Providers contracted with OptumHealth Physical Health, a UnitedHealth Group company

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Pharmacy Services (For services to Commercial Customers and Medicare Advantage Customers)

Phone Number: 800-711-4555

• OptumRx Fax (non-specialty meds): 800-527-0531
• OptumRx Fax (specialty meds): 800-853-3844

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Urgent Appeal Submission (Commercial Customers only)

Phone Number: 866-842-3278, Option 1

Medicare and Medicaid Plans Provider Call Center:             800-600-9007

UnitedHealth Premium Designation Program Provider Call Center:    866-270-5588