Get to know Bind
Bind administers an innovative personalized health plan backed by UnitedHealthcare. It features no deductible and no coinsurance, broad network choices, upfront pricing and flexible coverage that can be activated during the year for less common, plannable treatments.
We’re here to help health care professionals understand what is unique about the plan and how they can prepare for Bind members and claims. You will find resources and support services below to help reduce administrative burdens and avoid confusion on everything from eligibility and claims processing to payment.
Here’s what the Bind member ID card looks like:
Get set up to accept Bind
1. Load the Bind Payer ID:
Add the Bind Payer ID number — 25463 — into your systems to help avoid delays in claims handling and processing. While Bind leverages the UnitedHealthcare network, Bind members must present a Bind member ID card such as the one above.
2. Check eligibility; determine benefits and coverage:
Ensure the patient is an enrolled member with Bind for the date of service. To check eligibility and benefits, visit the UnitedHealthcare Shared Services (UHSS) Provider Portal or call the UnitedHealthcare Shared Services (UHSS) Provider Service team at 844-368-6661. For dependents, you’ll need the subscriber ID. (Note: The UHSS Provider Portal is separate from the UnitedHealthcare Provider Portal.)
3. Check prior authorization and notification requirements:
Prior authorization and notification requirements are based on the network the member is accessing. Flexible coverage does not require prior authorization.
4. Submit claims:
Claims must be sent directly to the Bind Payer ID — 25463. Always include the subscriber ID and rendering address on the claim. This is used to confirm the copay/member price. If not included, the copay/member price may be incorrect from what was originally quoted. Important: Bind claims must not be submitted to UnitedHealthcare. If they are, they will be denied.
Frequently Asked Questions
Visit the UnitedHealthcare Shared Services (UHSS) Provider Portal or call the UnitedHealthcare Shared Services (UHSS) Provider Service team at 844-368-6661. Claims must be sent directly to the Bind Payer ID — 25463. Always include the subscriber ID and rendering address on the claim. This is used to confirm the copay/member price. If not included, the copay/member price may be incorrect from what was originally quoted. Important: Bind claims must not be submitted to UnitedHealthcare. If they are, they will be denied. Send:
Electronic claims to: 25463
Paper claims to: Bind Benefits, Inc., P.O. Box 211758, Eagan, MN 55121
If you are a health care professional submitting claim reconsideration (pricing or other), you can:
Mail: UnitedHealthcare Shared Services, Attn: Claims, P.O. Box 30783, Salt Lake City, UT 84130
Fax: 866-427-7703
Please remember to send to the attention of an individual you have spoken to, if applicable.
If you are a health care professional filing a clinical appeal (for prior authorization or other), you can:
Mail: UnitedHealthcare Appeals – UHSS, P.O. Box 400046, San Antonio, TX 78229
Fax: 888-615-6584
Please remember to attach all supporting materials to the appeal request, including member-specific treatment plans or clinical records.
Still have questions?
Additional resources
- UnitedHealthcare administrative guide
- Bind provider information guide (supplement to full UnitedHealthcare administrative guide)
- Bind self-paced educational course
- Bind provider survey