Different ways to access private patient information

June 2021

Keeping members’ identifiable information secure and convenient to you is important to us. You can access UnitedHealthcare emails, including referrals, through:

  • Our Provider Portal
  • Optum Messenger

Need an account on the Provider Portal? Reach out to, and we’ll help you get set up. Starting in August, once you have a portal log-in, you can use your onehealthcare ID to access both Optum Messenger, the new secure health message center and the portal. For non-portal users, referral documents and other communications containing personally identifiable information will be sent by secure email.

Using the Provider Portal is a great way to stay connected with our network. Sign up today and experience the benefits. If you’re already a portal user, your log-in works for the secure email in Optum Messenger.