Helping clinics assist patients through the difficulties of hearing loss

July 2021

For Philshayla (Shay) Nash, her role as a UnitedHealthcare regional representative for the Eastern division is more than a job. “Working as a rep in provider care is spiritually rewarding. Day in and day out, I work with patients and their families, helping them get through what’s probably the most difficult time in their entire lives — hearing loss,” Shay says.

Part of making life easier for patients is communicating to hearing care professionals and administrators ways to streamline tasks needed to give optimum care. “I remind providers and their staff how the provider portal can save them admin time,” she says. For instance, it’s more efficient to upload hearing tests and generate up-to-date quotes for patients while they’re in the office. Plus, Shay believes, completing tasks online replaces the need to fill out paperwork, enabling a faster turnaround time for UnitedHealthcare processing. 

Care to know

“The portal is intuitive and easy to use,” Shay says. For staff not familiar with its tools, she suggests they check the provider reference guide and the new learning modules for step-by-step instructions.