Get your Return for Credit transactions processed in a timely manner by filling out and submitting the return or exchange form (found in your authorization packet) using the Provider Portal. For exchanges, please clearly document the new product(s) requested to be authorized.
Uploading and downloading documents in the portal
Portal users are able upload or download forms in the portal. This feature helps users confirm documents instantly. Most documents are in the Documents List view; however, only clinical documents are step 6.
The documents list provides placeholders for specific document types to help group your forms. The Received Date column shows when a document was last attached to that placeholder. If there is no date next to that placeholder, it does not have any documents attached.
Select the "Document Name" or "OD Number" hyperlink to enter the appropriate document area for what you are uploading into the system.
Documents Type placeholders that portal users will download documents from are:
Document Type placeholders that portal users will upload documents to are:
From the Opportunity page for a specific patient. Select the “Documents” button.
The documents list page reveals specific document type placeholders. To enter the specific document area to upload or download the specific form, select the “Document Name” AKA “OD number” hyperlink.
Drag and drop the specific document type to the upload area section to upload the document. You may also select the document from your computer. Once the document is saved, a green Saved notice will display and a copy of the document will display in the placeholder. A user may right click on their computer and select “Back” to return to the document list. The list will show that the document was instantly received by UnitedHealthcare Hearing based on the Received Date which will display the date of when the document was attached.
To download a Prescription or Pre-cert Document, click on “6. Pre-cert Documents.” If the Status confirms Pre cert is required and there is a checkmark in the Required column, you will need to upload the document. Select Upload and upload the document that matches the required field.