A new process has been implemented to give you more control when helping patients manage their loss and damage (L&D) claims. You’re encouraged to call us at 855-523-9355 to request a L&D benefit coverage verification before reaching out to the manufacturer with an L&D claim. Say, “provider, existing patient,” then when prompted, say “loss and damage.”
The L&D benefit coverage verification will support you in the claim process and allow you to work more easily with the manufacturer when assisting patients who are UnitedHealthcare Hearing members and don’t have L&D benefits included in their insurance plan.
For members with L&D coverage
UnitedHealthcare Hearing will manage the transaction on behalf of the member.
For members without L&D coverage
Contact the manufacturer directly to order the device replacement:
More enhancements designed to improve the L&D claim process for your practice and your patients are on the way. Stay connected with us to learn more about the following new features:
Reach out to the Provider Care team at email@example.com or call 855‑523‑9355 with questions about the new L&D claims process.