Additional information required on portal referral requests

November 2021

You can help prevent unexpected patient out-of-pocket costs for members who are UnitedHealthcare Hearing members. When submitting referral requests on the portal, include information about the member’s previous hearing aid purchases. This information will help provide a more accurate record of the member’s eligibility to make another purchase and a better estimate of out-of-pocket costs.

Take these steps to help your patients who are members of UnitedHealthcare Hearing apply their hearing aid benefits:

Step 1:

  • Sign in to
  • Find the member’s account
  • Click “Validate Address” in the top navigational bar and verify the member’s information
  • In the Referral Request tab, select “New”

Step 2:

  • A new window will open where you’ll fill in the required information and respond to the questions regarding previous hearing aid purchases
  • Click “Save
  • A screen showing the Referral Request number will appear. Click “Submit for Approval.”

After we review and verify the information, your practice will receive a referral instructing you to move forward with the member’s hearing aid evaluation.