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eligibilityLink Self-Service Tool

A Better Way to Check Member Eligibility and Benefits

Use eligibilityLink to quickly check UnitedHealthcare member eligibility and review detailed benefits information — without picking up the phone! You may also use the app to find out if referrals, notification and prior authorization are needed for the member’s plan.

With eligibilityLink, you can:

  • Search for covered members
  • Find the member’s cost share, deductible or out-of-pocket responsibility
  • View preventive care opportunities for some members
  • View detailed benefits information for multiple plans
  • See coverage details and limits specific to each benefit plan
  • Determine network and tier status
  • View previous member benefit plans — up to 18 months in the past
  • Get therapy accumulator information for most UnitedHealthcare Commercial members

Quick References and Other Helpful Resources:

If you’re new to eligibilityLink, here are some resources to help get you started:

Videos and Training

Need Help?

If you have any questions about eligibilityLink or using any of its features, please call us.

UnitedHealthcare Connectivity Help Desk
Phone: 866-842-3278, option 1
Available Monday – Friday from 7 a.m. – 9 p.m. Central Time.