Get Started

• Submit your request through our RFP portal. Effective June 23, 2023, all medical professionals will use Onboard Pro to request participation with the UnitedHealthcare Network. Learn more.

What Happens Next:

• A representative will start the process with you.
• You’ll be registered in our system (if you’re not already).
• You’ll receive a confirmation of your participation request – this usually occurs within 5 business days.
• We’ll quickly review your application – and if we’re not accepting new applications for your area or specialty, we’ll let you know.

Joining a practice with an existing UnitedHealthcare group agreement:

You’ll need to submit your request through the RFP portal or Onboard Pro. Even though you are joining a practice that has a UnitedHealthcare agreement in place, you’ll still need to complete the credentialing process before you can see patients as an in-network provider.

We’re transitioning participating groups from the RFP portal to Onboard Pro, our improved credentialing tool in the UnitedHealthcare Provider Portal. Open the RFP portal and enter your TIN. You’ll either be rerouted to Onboard Pro or you’ll complete your request in RFP. Learn more about Onboard Pro.

Becoming affiliated with a delegated medical group:

Please refer to the Delegated Credentialing Requirements section of the Delegated Credentialing Program - Capitation and/or Delegation Supplement UnitedHealthcare Administrative Guide.

If you work in one of these specialty areas, you’ll contact a partner who handles credentialing and contracting on behalf of UnitedHealthcare: Optum Physical Health. (Note that alternative medicine providers (CAM) include acupuncturists, naturopaths and massage therapists.)

To get started, go to MyOptumHealthPhysicalHealth.com or call 800-873-4575.

If you work in this specialty, you’ll contact a partner who handles credentialing and contracting on behalf of UnitedHealthcare: Dental Benefit Providers.

To get started, visit uhcdental.com or call 800-822-5353.

To join the UnitedHealthcare network, submit completed online questionnaire with required documentation to dmeposnetwork@uhc.com.

Required steps:

1. Fill out the digital questionnaire
2. Save/download completed questionnaire  
3. Email completed questionnaire with required documentation to dmeposnetwork@uhc.com

A request to join our network includes proof of:

• Accreditation and good standing by the Centers for Medicare & Medicaid Services (CMS)
• Approval by independent national accreditation organization (AO) for DMEPOS

Participation for Medicaid plans also requires:

• Proof of enrollment in individual state Medicaid plan(s)

What happens after submission:

• You’ll receive a confirmation email verifying that your participation request was received
• We’ll review your application and make a decision within 15 business days
• Upon approval, a representative will contact you with next steps in the participation process
• If the application or supporting documentation is incomplete, you will receive an email identifying the missing information
• The review will begin upon the receipt of the completed required documentation

Questions?
If you have questions about the process or need help, please send an email to the DME general mailbox at dmeposnetwork@uhc.com. Inquiries are responded to within 10 business days.

The Ancillary Community Support Services team supports those typically considered home and community based as well as some under Early and Periodic Screening, Diagnostic, and Treatment (EPSDT).Below is a list of provider types managed by this team:

• AAA and ASAP
• Adult day care/social day care
• Adult day health care
• Adult foster care/developmentally disabled group home
• Assisted care living facility/home
• Assistive technology supplier
• Case management agency
• Environmental adaptation company
• Fiscal intermediary
• Foster care agency
• Home-delivered meals agency
• Licensed home care agencies (attendant care, habilitation, homemaker, in-home supportive care, personal care, private duty nursing and respite)
• Prescribed pediatric extended care centers (pediatric medical day care)
• Personal emergency response system
• Pest control company
• Respite care facility
• Transition service agency
• Vehicle modification

If you are interested in being credentialed with UnitedHealthcare:

1. For network participation in the Veteran’s Community Care Network (VA CCN) benefit plan, please contact Optum Serve Provider Services at:
   • Region 1: 888-901-7407
   • Region 2: 844-839-6108
   • Region 3: 888-901-6613
2. For network participation in UnitedHealthcare Community Plan (Medicaid) benefit plans, please email the following to hcbsprovidernetwork@uhc.com:
   • Provider name
   • Provider address
   • Contact name
   • Contact phone number
   • Contact email
   • Tax ID number (TIN)
   • National Provider Identifier (NPI) number, if applicable
   • Services provided

What happens after submission:

• You’ll receive a confirmation email verifying receipt of your participation request
• A participation determination will be made within 15 business days
• If approved, a representative will contact you regarding next steps

Please email questions tohcbsprovidernetwork@uhc.com. Inquiries are responded to within 3 business days.

You must be credentialed to join UnitedHealthcare as a health care professional. Click here to begin the credentialing process.

• If you are a licensed home care agency that is not a Medicare-certified home health provider, please refer to the Ancillary Community Support Services section below
• If you are not a Medicare-certified home health or hospice provider, email your tax ID number (TIN), state and services provided to hcbsprovidernetwork@uhc.com
• Wait for verification from a representative before beginning the steps

If you are credentialed with UnitedHealthcare:

1. Have your 6-digit Medicare ID and credentialing documentation ready
2. Fill out the digital questionnaire
3. Download and save the completed questionnaire
4. Email completed questionnaire with required documentation to HHCnetwork@uhc.com

What happens after submission:

• You’ll receive a confirmation email verifying receipt of your participation request
• A participation determination will be made within 15 business days
• If approved, a representative will contact you regarding next steps 
• If the application or supporting documentation is incomplete, you will receive an email identifying what’s missing
• The review will begin after receipt of the completed required documentation

Questions?

If you have questions, please email HHCnetwork@uhc.com. Inquiries are responded to within 10 business days.

Submit your request to join our network through UnitedHealthcare’s Facility RFP portal.

Please note: Employed health care professionals of Federally Qualified Health Centers (FQHCs) and Rural Health Clinics (RHCs) should use the practioner enrollment form to submit a request for each practitioner, not the Facility RFP portal; the Facility RFP portal relates to facilities only.

A complete request to join our network includes:

• Proof of malpractice and general liability insurance
• W-9
• Phone & fax number
• Email address
• Physical facility address, including suite number if applicable
• ZIP code + 4

What Happens Next:

• A representative will start the process with you.
• You’ll be registered in our system (if you’re not already).
• You’ll receive a confirmation of your participation request – this usually occurs within 5 business days.
• We’ll quickly review your application – and if we’re not accepting new applications for your area or specialty, we’ll let you know.

Questions?

If you have questions about our process or need assistance click here to launch an email request that will be routed to the appropriate customer care team. 

If you work in this specialty area, you’ll contact Optum Behavioral Health Solutions, which handles credentialing and contracting on behalf of UnitedHealthcare.

To get started, go to providerexpress.com (look under “Our Network” for specific instructions) or call 800-817-4705.

Vision Care Providers, Ophthalmologists and Optometrists, may contract with UnitedHealthcare in two ways:

• To provide medical services (within the scope of your licensure) go to UHCprovider.com/contactus > Network Contact > Select state > Network Management 
• To provide routine vision services contact UnitedHealthcare Vision Network/Spectera Vision Network by visiting Spectera.com> Join our Network or call 800-638-3120.