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Go Paperless: Good for the planet. Good for you.

Go Paperless Go Paperless

Good for the Planet

According to the United States Environmental Protection Agency, the most effective way to reduce waste is to not create it in the first place.1 We want to do our part to protect the environment, and we’d like your help.

Link Password Owners can help save energy and natural resources by turning off mail delivery of letters in the Paperless Delivery Options tool. claimsLink users can view and download claim letters in Document Vault, and Prior Authorization and Notification users can do the same for prior authorization letters.

If all health care providers switched to paperless delivery for UnitedHealthcare claims letters, the effects would be staggering! 

Each year we could save 30 million pieces of paper, 1,500 trees, 90 million gallons of water Each year we could save 30 million pieces of paper, 1,500 trees, 90 million gallons of water
Ready to get started?

Ask your Link Password Owner2 to turn off mail delivery using the Paperless Delivery Options tool on Link. Find your Password Owner

Good for You

How much time and money does your organization spend opening, routing, storing and disposing of the mail you receive? Just think how much you could save if you turned off mail delivery and viewed UnitedHealthcare letters online!

  • Email notifications when new letters are added. Notifications can be turned on for individual users and/or group mailboxes in Paperless Delivery Options.
  • Letters are added to Document Vault the day they’re generated so there’s no need to wait for them to be printed and mailed.
  • Organized folders and multiple search options make it easy to find specific letters.
  • claimsLink and Prior Authorization and Notification users already have access to these letters. Check it out now!

How is UnitedHealthcare working to protect the environment?


Going Paperless with Link Tools

Letters are organized in folders so you can easily find what you’re looking for:

  • Commercial Claim Letters
  • Commercial Prior Authorization Letters
  • Medicare Claim Letters
  • Medicare Prior Authorization Letters

You can sort letters or search by these fields:

  • Document name
  • Creation date
  • Claim  number
  • Date of service
  • Employee name
  • Expiration date
  • Member ID number
  • Member name
  • Policy date
  • Policy Number
  • Provider
  • Tax ID number

Plans

  • UnitedHealthcare commercial
  • Medicare

Letter Type Detail

Commercial:

  • Additional information needed
  • Authorization of therapy services
  • Claim acknowledgements
  • Claim reconsiderations responses
  • Medicaid – non-covered service
  • Overpayment reimbursement request
  • Resubmit to correct payer

Medicare:

  • Additional information needed

Storage Period

  • Available in Document Vault for six months and in claimsLink for 18 months.

 

Plans

  • UnitedHealthcare commercial
  • Medicare
  • UnitedHealthcare West

Letter Type Detail

  • Approved
  • Denied
  • Additional information needed

Storage Period

  • Available in Document Vault for six months.

 

Use an EDI vendor or clearinghouse to:

  • Submit All Types of Claims

Use claimsLink to:

  • Request Reconsideration of Claims
  • Submit Corrected Claims
  • Appeal Claims
  • Provide Requested Information for Pended Claims

Use Electronic Payments and Statements to:

  • View Remittance Advice
  • Receive Direct Deposit or Virtual Card Payments 

Use Claim Submission on Link to:

  • Submit Professional and NDC Claims Only

Use the Prior Authorization and Notification tool to:

  • Check Requirements
  • Submit Requests
  • Upload Attachments
  • Check a Request Status

Use My Practice Profile* to:

  • Make Updates to Your Roster
  • View, Change and Attest to Demographic Information 
*My Practice Profile is not yet available to all practices or facilities.

  1. https://www.epa.gov/recycle/reducing-and-reusing-basics
  2. Only Password Owners have access to Paperless Delivery Options on Link.
  3. http://www.theworldcounts.com/stories/Environmental_Impact_of_Paper_Production
Insurance coverage provided by or through UnitedHealthcare Insurance Company, All Savers Insurance Company, Oxford Health Insurance, Inc. or their affiliates. Health Plan coverage provided by UnitedHealthcare of Arizona, Inc., UHC of California DBA UnitedHealthcare of California, UnitedHealthcare Benefits Plan of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of Oklahoma, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Texas, LLC, UnitedHealthcare Benefits of Texas, Inc., UnitedHealthcare of Utah, Inc. and UnitedHealthcare of Washington, Inc., Oxford Health Plans (NJ), Inc. and Oxford Health Plans (CT), Inc., or other affiliates. Administrative services provided by United HealthCare Services, Inc., OptumRx, OptumHealth Care Solutions, Inc., Oxford Health Plans LLC or their affiliates. Behavioral health products are provided by U.S. Behavioral Health Plan, California (USBHPC), United Behavioral Health (UBH) or its affiliates.