Get Ready for the CAHPS/HOS Season

The Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program is an annual survey initiative to support and promote the assessment of patients’ experiences with health care providers and access to health care services. The Health Outcomes Survey (HOS) is a survey is to assess the ability of an MA organization to maintain or improve the physical and mental health of its members over time. The survey takes place March through July 2020.

Why is it Important?
Insights from the surveys are used to learn more about opportunities to better serve your patients and improve their health, quality of life and experience with you.  It is also the opportunity for us, the health plan, to improve our interaction with our members.

Who participates?
A random sample of members is selected to participate to gather feedback about their experience with you and with us. Participation is voluntary.

Who administers the surveys?
Vendors certified by the National Committee for Quality Assurance (NCQA) and Centers for Medicare & Medicaid Services (CMS).  

How do you impact CAHPS/HOS?
Your interaction with patients plays a key role in impacting their experience and overall health. Improving your interactions with your patients enhances patient perception, access to care and overall experience.

Click here to see our article on best practices to improve patient experiences in your offices.

If you have any questions or need further information, contact your Network Provider Advocate or Practice Performance manager.