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Faster and Easier Online Credentialing

“What takes us half a day with other payers, took less than an hour with Onboard Pro.” – Jenny and Debbie at Riverview Health

We heard you: the existing Request for Participation (RFP) portal is inefficient, takes too long and is confusing. That’s why we’re introducing Onboard Pro, our new and improved credentialing tool on Link, that will eventually replace the RFP portal in all states. Participating medical groups and clinics can easily submit a request to add new care providers to their tax ID number (TIN).

Onboard Pro will simplify and speed up the process to join our networks by connecting with CAQH ProView®. Most of your demographic and credentialing information will be automatically retrieved, so you don’t need to enter it in Onboard Pro. This will make the process quicker and easier for you.

If you simply need to make demographic updates or move a care provider from one group to another, please use your current process. Onboard Pro is for new care providers not yet linked to the group’s contract.

Additionally, medical groups under a delegated credentialing arrangement (delegated groups) are excluded from this process and should continue to submit through their normal process for delegated entities.

What Happens Next

Access will be rolled out to participating medical groups in phases over the next several months. When Onboard Pro is available for your tax ID number (TIN), we’ll attempt to email credentialing staff in your organization. Don’t worry if you don’t receive the email. When you have a new care provider, simply enter your TIN in the RFP portal at UHCprovider.com/join and you’ll be redirected to use Onboard Pro if applicable.

Getting Ready

  1. Onboard Pro is one of our self-service tools on the Link website. If you haven’t used Link before, you’ll need to register for an Optum ID. Learn more and register at UHCprovider.com/newuser.
  2. Before using Onboard Pro, please be sure your care provider has registered with CAQH, updated their information and authorized UnitedHealthcare to see their information.

Help with Optum ID or Link Sign-In

Call the UnitedHealthcare Connectivity Help Desk at 866-842-3278, option 1, from 7 a.m. – 9 p.m. Central Time, Monday – Friday.

Help with Onboard Pro, Contracts or Credentialing

Please send an email to networkhelp@uhc.com, and include the care provider’s name, NPI, TIN, and brief description of your inquiry including any reference numbers.