Last modified: September 29, 2021
Please note, the launch date has changed from Nov. 5 to Nov. 12.
Effective Nov. 12, 2021, for all UnitedHealthcare plans, we will no longer print and mail paper provider remittance advice (PRAs) for medical claims to network health care professionals and facilities in the following states:
This change applies to most UnitedHealthcare plans in the region.* It does not affect Optum Pay™ subscribers with electronic funds transfer (EFT). If you receive an electronic remittance advice (ERA)/835 and a paper PRA, your paper PRA will no longer be mailed, but your ERA process remains unchanged.
Please share this information with others in your organization who need to know about this change. If you work with an outside vendor, such as a revenue cycle management company, for your mail processing, please discuss with them to determine how this change may affect your workflow with them.
Options to view PRAs electronically
There are several ways you can view PRAs electronically. Choose the one that works best for your practice or facility:
Upcoming digital transitions
The move toward digital (paperless) delivery of reports and claim-related communication for network health care professionals will continue throughout 2021 and 2022. Announcements will be made on UHCprovider.com/news 90 days before mailings end so you have time to prepare.
Please contact UnitedHealthcare Provider Services, toll-free, at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.