Appeal decision letters won’t be mailed in 2022

Beginning Feb. 11, 2022, we will no longer mail appeal decision letters for Medicare Advantage  and commercial plans. Instead, you’ll be able to view them digitally 24/7 starting on the day they’re generated. You’ll receive an email notice when new letters are available.

These changes affect most* Medicare Advantage (including Dual Special Needs) and commercial network medical health care professionals (primary and ancillary) and facilities nationwide.

We encourage you to share this information and start using our digital solutions ahead of each change. If you work with an outside vendor, such as a revenue cycle management company, for your mail processing, please talk with them to see how the change may affect current workflows. Those receiving paper appeal decision letters today will also receive a reminder inserted in their mailings prior to this change.

How to view appeal letters electronically

1. View online using Document Library, our secure online repository of claim-related communication and reports within the UnitedHealthcare Provider Portal on UHCprovider.com.

a. Sign into the portal

b. In the menu, select Documents & Reporting

c. Then click Document Library and select the Appeals and Disputes folder

2. View using API: Consider API if you have an automated intake of correspondence or significant prior authorization or clinical letter volume with UnitedHealthcare.

What’s ahead in paperless

We’ll transition most* contracted health care professionals (primary and ancillary) and facilities from paper to digital communication in 2022. Look for announcements in UHCprovider.com/news 90 days before mailings end so you have time to prepare. As new letters move to digital-only delivery, you can find them in Document Library.  

Required email contact information

Health care professionals and facilities in the UnitedHealthcare network are required to do business with us electronically. We must have a valid email address on file to send you required notifications and important information.

Submit your email address 1 of 2 ways:

  1.  Sign up for a One Healthcare ID, which also gets you access to the UnitedHealthcare Provider Portal
    • Already have an ID? To review or update your email, simply sign in to the portal. Go to Profile & Settings, then Account Information, to manage your email.
  2. Subscribe to Network News email briefs to receive regular email updates

Not contracted with UnitedHealthcare?

You can still set up e-delivery and turn off mailings any time. Visit UHCprovider.com/paperless for more information.

Questions?

Please contact UnitedHealthcare Provider Services, toll-free, at 877-842-3210, TTY/RTT 711,

7 a.m.–5 p.m. CT, Monday–Friday.

*Currently excludes: UnitedHealthcare Commercial and Medicare Plans of Colorado; Behavioral Health; Medicare supplement products; Sierra Health and Life; Rocky Mountain Health Plan; UnitedHealthcare West; UnitedHealthOne; UMR; UnitedHealthcare Global; Student Resources; Optum VA Community Care Network (CCN); Highly Integrated Dual Eligible Special Needs Plans (HIDE SNP); Fully Integrated Dual Eligible Special Needs Plans (FIDE SNP); Medicare-Medicaid Plans (MMP); Part D Pharmacy Appeals. 

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