August 18, 2022

Bind is changing its name to Surest

Bind, a UnitedHealthcare company, is changing its name to SurestTM. This change will begin to take effect on Sept. 1, 2022.

Why a name change?
The new name reflects the certainty that the plan offers to members and health care professionals.

What you need to know

  • You can begin using the name Surest now and update your systems
  • You don’t need separate credentialing if you’re a UnitedHealthcare-participating health care professional
  • Group and member IDs won’t change
  • Bind ID cards will transition to Surest ID cards.
    • Fully-insured members will continue to receive Bind ID cards until Jan. 1, 2023
    • Self-funded members will receive Surest ID cards as follows:
      • New groups whose coverage takes effect on or after Sept. 1, 2022, will receive Surest ID cards
      • Existing groups renewing between Sept. 1–Dec. 31, 2022, will receive Surest ID cards prior to renewal
      • Existing groups renewing between Jan. 1–Aug. 31, 2023, will receive Surest ID cards on or around Jan.1, 2023
  • The payer ID for Surest won’t change
    • For digital claims, use 25463
    • For paper claims, mail to P.O. Box 211758, Eagan, MN 55121
  • To access member eligibility, benefits and claims, continue using the UnitedHealthcare Shared Services (UHSS) Provider Portal or call UHSS Provider Services at 844-368-6661

Learn more

Questions?

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