January 14, 2022

Redirect messages for Surest

Redirect messages for Surest added to the UnitedHealthcare Provider Portal

Last updated: Sept. 13, 2022

Although Surest, (formerly known as Bind) is a UnitedHealthcare company, there is a separate Payer ID and portal for member eligibility, benefits and claims. In order to check information, health care professionals must visit the UnitedHealthcare Shared Services (UHSS) Provider Portal at UHSS.UMR.com — not the UnitedHealthcare Provider Portal.

Until recently, if health care professionals visited the UnitedHealthcare Provider Portal and searched the Surest Payer ID, an error message would display. Now, there are redirect messages enabled that send health care professionals to the UHSS Provider Portal instead.

Here is an example:

 Image is a screenshot of UHC Provider Portal with the Bind Payer ID selected on the menu bar. When the Payer ID is selected, redirect messages are now enabled sending the user to UHSS.UMR.com to check claims and eligibility.

If there are questions, call the UHSS Provider Service team at 844-368-6661. For more information on Surest, visit UHCprovider.com/surest.

PCA-1-21-04718-PO-News-09122022