July 21, 2022

Coordinating care with behavioral health care professionals

When a member who is your patient receives services from you and more than one health care professional, it’s important for you to help ensure their care is comprehensive and effective. Coordination of care is important for patients, especially those facing severe and persistent mental health and/or substance use conditions. 

How you can help
You can help patients with coexisting medical/behavioral/substance use symptoms who have been prescribed medication to avoid hospital admission or readmission. For better care coordination, we recommend that you:

  • Ask your patients to bring the names and contact information of any other treating health care professionals
  • Discuss the importance of seeing a behavioral health professional
  • Explain how important it is for their health care providers to share clinical information and get the appropriate signed release from each UnitedHealthcare member allowing you to share information

Working with other health care professionals
Within a week of your patient’s initial appointment, and each year after that, you can coordinate care by providing the member’s other health care professionals with:

  • A brief summary of the patient’s assessment and treatment plan recommendations
  • Your latest diagnosis (medical and behavioral)
  • All of the medications you’ve prescribed (brand or generic name, strength and dosage)
  • Your contact information and the best time to reach you by phone, if needed

You can request behavioral health referrals for patients by calling the number on the member’s health plan ID card. You can also find local in-network behavioral health professionals at

For more information, tools and resources, visit the Optum Provider Express Website. Select the “Clinical Resources” tab at the top of the main page, then select “Coordination of Care.”