July 01, 2022

New Jersey Medicaid: EVV requirement for HHCS begins July 1, 2022

Last modified: Dec. 31, 2023
Update: Contact and questions section updated to reflect new chat services

Effective July 1, 2022, in-home health care professionals will be required to demonstrate progress towards using an electric visit verification (EVV) system. This applies to in-home health care professionals who provide services to UnitedHealthcare Community Plan members in New Jersey. EVV has already been implemented for personal care services (PCS). 

This requirement is in accordance with the 21st Century Cures Act, which mandates that states implement an EVV system for PCS and HHCS.

Preparing for EVV implementation
To comply with the mandate, provider agencies must demonstrate progress towards full compliance with EVV requirements for HHCS – in addition to PCS – starting July 1, 2022

Your EVV system will be used to record:

  • Type of service
  • Patient information
  • Location of service
  • Name of caregiver
  • Start and end time of the service

As a reminder, here are the steps required to prepare for EVV implementation: 

1. Choose your EVV vendor

The state of New Jersey uses HHAeXchange as its EVV vendor, but you can use any EVV vendor of your choice. You have 3 options for using an EVV vendor:

  • Option 1: If you don’t currently have an EVV vendor, you can use the free EVV tools provided by HHAeXchange
  • Option 2: If you’re currently using another EVV vendor, you may continue to do so. The EVV data you collect will ultimately be routed to HHAeXchange and the New Jersey Department of Human Services
  • Option 3: If you currently use HHAeXchange as your EVV vendor, you may continue to do so; your existing system will be linked with the new service codes in scope for PCS providers

2. Complete the HHAeXchange questionnaire 
Once an EVV vendor has been selected, providers were required to complete an HHAeXchange EVV questionnaire by May 2, 2022; however, we will continue to follow up with you if you didn’t complete the survey by May 2. This will help us understand designated choices for EVV data collection. Only one survey per provider is required. 

3. Register for an informational session
HHAeXchange held informational sessions starting May 2, 2022. A registration link was sent to the person who completed the HHAeXchange questionnaire. 

Learn more
For more information about EVV requirements, including frequently asked questions, see the New Jersey Department of Human Services EVV page

Additional information about HHAeXchange is available on their New Jersey Health Information Center page.

If you have questions or need help, use the following contacts:

Service type Contact
  • Home- and Community-Based Services (HCBS)
  • Private duty nursing/home health
  • Email

    Skilled nursing

    Chat with a live advocate 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal

    Therapy services (OT, PT, speech)

  • Health care professionals contracted with Optum: call 800-873-4575
  • Health care professionals contracted with UnitedHealthcare: Chat with a live advocate 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal
  • If you have questions about HHAeXchange, email