Over the last year, we’ve transitioned printed documents for most network health care professionals and facilities from mail to electronic delivery, including:
You may have noticed that your organization still receives some correspondence by mail. Some documents will continue to be printed and mailed if:
For documents no longer being mailed, an email notification will be sent when they’re available in Document Library in the UnitedHealthcare Provider Portal. The email will also tell you in which Document Library folder you can find them.
UnitedHealthcare has made a companywide commitment to using personalized, digital tools wherever possible. These tools are designed to help you get information quickly and more efficiently while helping reduce paper use and its related environmental impact.
Letters we mail you aren’t the only communications going digital. In 2023, we’ll shift from reducing paper we send you to reducing paper you send to us when digital options are available. Contracted health care professionals and facilities will be required to submit most claims, claim attachments, reconsideration requests and appeal requests electronically. We’ll also continue to provide and promote member health plan ID cards in digital formats, which may require changes in your patient intake process.
All required paperless transitions will be announced in Network News at least 90 days prior to the change. We encourage you to explore our digital solutions and review your workflows so that your team is prepared. Review the most up-to-date information, exclusions and schedule at UHCprovider.com/digital.
Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.