Beginning Sept. 23, 2022, we will no longer print and mail overpayment notification letters sent directly by UnitedHealthcare for most1 commercial and UnitedHealthcare® Medicare Advantage plans to network health care professionals (primary and ancillary) and facilities including:
Please note: This change includes letters sent by Optum for payment accuracy reviews they perform on behalf of UnitedHealthcare. It does not include overpayment letters sent by any other vendor. Those letters will continue to be mailed. Most will include both the vendor and UnitedHealthcare logos, and explain their review was done on our behalf.
Please share these changes and digital workflow options with those who are affected, including outside vendors such as revenue cycle management companies.
View overpayment letters 1 of 3 ways
Instead of letters in the mail, you’ll be able to view them digitally 24/7 through either the UnitedHealthcare Provider Portal or an Application Programming Interface (API) system-to-system data feed.
Accessing letters electronically
Paperless Delivery Options for Primary Access Administrators
What’s ahead in paperless
Letters we mail you aren’t the only communications going digital. Looking ahead to 2023, contracted health care professionals and facilities will be required to submit most claims, claim attachments, reconsideration requests and appeal requests electronically. We’ll also begin to introduce digital member ID cards for commercial plans. All transitions will be announced in Network News at least 90 days prior to the change. We encourage you to explore our digital solutions and review your workflows so that your team is prepared. Review the most up-to-date information, exclusions and schedule.
Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday