Beginning Sept. 23, 2022, we will no longer print and mail overpayment notification letters sent directly by UnitedHealthcare for most1 commercial and UnitedHealthcare® Medicare Advantage plans to network health care professionals and facilities (primary and ancillary) including:
Please note: This change includes letters sent by Optum for payment accuracy reviews they perform on behalf of UnitedHealthcare. It does not include overpayment letters sent by any other vendor. Those letters will continue to be mailed. Most will include both the vendor and UnitedHealthcare logos, and explain their review was done on our behalf.
View overpayment letters 1 of 3 ways
Instead of letters in the mail, you’ll be able to view them digitally 24/7 through either the UnitedHealthcare Provider Portal or an Application Programming Interface (API) system-to-system data feed.
Please share these changes and digital workflow options with those who are affected, including outside vendors such as revenue cycle management companies.
Accessing letters electronically
Paperless Delivery Options for Primary Access Administrators
What’s ahead in paperless
Later this year and throughout 2023, we’ll continue to move more communications from print to digital including claim attachment submissions through an EDI 275 transaction and member ID cards for commercial plans. All transitions will be announced in Network News at least 90 days before mailings end to give you time to prepare for the change. For the most up-to-date information, exclusions and full schedule, go to UHCprovider.com/digital.
Questions?
Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday