Effective Sept. 9, 2022, we will no longer print and mail paper provider remittance advice (PRAs) for most* UnitedHealthcare Community Health Plans to network health care professionals and facilities (primary and ancillary) in Kentucky, Missouri, Ohio and Washington, D.C.
The change does not impact the payment method for subscribers enrolled in Optum Pay™.
You will continue to receive an electronic remittance advice (ERA)/835, but the paper PRA will no longer be mailed.
Please share these changes and new digital workflow options with those who are affected, including outside vendors, such as revenue cycle management companies.
How to view PRAs digitally
Paperless Delivery Options for Primary Access Administrators
Basic portal access is free to those enrolled in ACH/direct deposit through Optum Pay. Premium portal access is a fee-based service that includes additional practice management features and data aggregation tools. (Premium portal access is available at no additional cost for those receiving virtual card payments from UnitedHealthcare.)
What’s ahead in paperless
Letters we mail you aren’t the only communications going digital. Later this year, we’ll begin to introduce digital member ID cards and the ability to submit claim attachments online through an EDI 275 transaction. And, in 2023, we will start requiring contracted health care professionals to submit most claims, reconsideration requests and appeal requests electronically. All transitions will be announced in Network News at least 90 days before mailings end to give you time to prepare for the change. For the most up-to-date information, exclusions and full schedule, go to UHCprovider.com/digital.
Questions?
Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.