If you have trouble accessing the portal or MPP, support is available 7 a.m.–7 p.m. CT, Monday – Friday via chat. Sign in with your One Healthcare ID to chat with an advocate. Support is also available by calling 866-842-3278, option 1.
Mail: Empire Plan Network Management
PO Box 2300
Kingston, NY 12402-2300
Reminder – 90-day attestation requirements You are now required to review, update and attest to your demographic data accuracy every 90 days, as outlined in the UnitedHealthcare Administrative Guide and required by the Consolidated Appropriations Act (CAA). Please see the January 2022 announcement for more details.
Please refer to your Participation Agreement for additional contractual notice requirements that may separately apply.
In most cases, you’ll be notified when it’s time to review your demographic information, based on how you’ve previously verified your data.