Last modified: Jan. 17, 2023
Updates: Article now includes minor text changes to Provider Portal instructions and tips. It also includes updated instructions for accessing API Marketplace.
If you receive virtual card payment (VCP) statements in the mail, beginning Feb. 3, 2023, we’ll no longer mail VCP statements. Instead, you’ll be able to view them 24/7 through the UnitedHealthcare Provider Portal or an Application Programming Interface (API) that allows you to automate document retrievals.
This change only applies to network commercial and UnitedHealthcare® Medicare Advantage health care professionals (primary and ancillary) and facilities who are receiving VCPs.* It doesn’t affect those using automated clearinghouse (ACH).
Please share the following changes and digital workflow options with those who are affected, including outside vendors such as revenue cycle management companies.
1. Document Library in the UnitedHealthcare Provider Portal:
- Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address. See our Paperless Delivery Options for Primary Access Administrators Interactive Guide for more information.
2. API: Consider retrieving documents through API by automating system-to-system transactions. Data can be distributed to your practice management system or any application you prefer. API requires technical programming between your organization and UnitedHealthcare.
To get started:
Please allow 2 business days for our API Consultants team to contact you.
Note: Attachments cannot be sent for other types of claim submissions.
Letters we mail you aren’t the only communications going digital. Looking ahead to 2023, we’ll continue to provide and promote member health plan ID cards in digital formats, which may require changes in your patient intake process. In addition, contracted health care professionals and facilities will be required to submit most claims, claim attachments, reconsideration requests and appeal requests electronically.
All required paperless transitions will be announced in Network News at least 90 days prior to the change. We encourage you to explore our digital solutions and review your workflows so that your team is prepared. Review the most up-to-date information, exclusions and schedule at UHCprovider.com/digital.
For help accessing the portal and technical issues, please contact UnitedHealthcare Web Support at email@example.com or 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday. Primary Access Administrators may also contact Web Support for help updating notification emails.