If you receive virtual card payment (VCP) statements in the mail, beginning Feb. 3, 2023, we’ll no longer mail VCP statements. Instead, you’ll be able to view them 24/7 through the UnitedHealthcare Provider Portal or an Application Programming Interface (API) that allows you to automate document retrievals.
This change only applies to network commercial and UnitedHealthcare® Medicare Advantage health care professionals (primary and ancillary) and facilities who are receiving VCPs.* It doesn’t affect those using automated clearinghouse (ACH).
Please share the following changes and digital workflow options with those who are affected, including outside vendors such as revenue cycle management companies.
In the menu, select Documents & Reporting > Document Library > Payment Documents folder
We encourage you to set up a daily task to check Document Library for updates
Finding documents: Use Advanced Search and search by Member Name, Case ID or Claim No. to help you find what you need. For letters available after June 30, 2022, you can also search by Member ID.
Notifications: When new letters are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator
- Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address. See our Paperless Delivery Options for Primary Access Administrator for more information.
2. API: Consider retrieving documents through API by automating system-to-system transactions. Data can be distributed to your practice management system or any application you prefer. API requires technical programming between your organization and UnitedHealthcare.
Select Sign In to request a meeting with an API consultant, then enter your One Healthcare ID and password
Select Complete Request
To complete the Request an API Subscription form:
- Under API(s), select All Claims and enter Documents/Virtual Card Payment statements in the Business Value section
- Complete the rest of the form and click Request Now to have our API team contact you
What’s ahead in paperless
Letters we mail you aren’t the only communications going digital. Looking ahead to 2023, we’ll continue to provide and promote member health plan ID cards in digital formats, which may require changes in your patient intake process. In addition, contracted health care professionals and facilities will be required to submit most claims, claim attachments, reconsideration requests and appeal requests electronically.
All required paperless transitions will be announced in Network News at least 90 days prior to the change. We encourage you to explore our digital solutions and review your workflows so that your team is prepared. Review the most up-to-date information, exclusions and schedule at UHCprovider.com/digital.
For help accessing the portal and technical issues, please contact UnitedHealthcare Web Support at firstname.lastname@example.org or 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday. Primary Access Administrators may also contact Web Support for help updating notification emails.
*Currently excludes: UnitedHealthcare commercial and Medicare Advantage Plans of Colorado; and Behavioral Health.