Last updated: Aug. 30, 2022
Beginning April 1, 2022, we will no longer mail prior authorization and clinical decision letters, for most* UnitedHealthcare plans in the West region. This includes letters requesting additional information, approvals and denials. Instead, you’ll be able to view them 24/7 through either the UnitedHealthcare Provider Portal or an Application Programming Interface (API).
This change affects network medical health care professionals (primary and ancillary) and facilities in the following states:
How to view prior authorization and clinical decision letters online
Note: If you have access to the Prior Authorization and Notification tool (PAAN) in the portal, you also have direct access to the Prior Auth Letters folder in Document Library. If you don’t have access to the tool and need to view letters in Document Library, please request access from your Primary Access Administrator.
Note: You cannot start or submit prior authorizations using TrackIt.
What’s ahead in paperless
We are transitioning most contracted health care professionals (primary and ancillary) and facilities from paper to digital communication over the next several years. Look for announcements in UHCprovider.com/news 90 days before mailings end. (The announcement will include any applicable exclusions.) We encourage you to share this information and start using our digital solutions ahead of each change. If you work with an outside vendor for your mail processing, please talk with them about this change.
Network professionals, please note: Health care professionals and facilities in the UnitedHealthcare network are required to do business with us electronically. We must have a valid email address on file to send you required notifications and important information. Please update your preferences regularly. The Provider Communications chapter in the Administrative Guide (UHCprovider.com/guides) provides more details.
Not contracted with UnitedHealthcare?
You can still set up e-delivery and turn off mailings any time. Visit UHCprovider.com/paperless for more information.
Please visit our Contact Us page.