March 16, 2023

Avoid claim delays for GEHA members

When submitting medical and behavioral claims for Government Employees Health Association (GEHA) members,1 it’s important to use the entire member ID number – including the GEHA suffix – as shown on the member ID card:

Front side of a sample GEHA member ID card

Please also be sure to include the correct UnitedHealthcare Shared Services group number on the claim:

  • 78360001 for Traditional Plans
  • 78800182 for Elevate/Elevate Plus Plans
  • 78800277 for United Behavioral Health (UBH)

Using the complete member ID and correct group numbers will help avoid delays in reimbursing your claim.

Additional details

GEHA members with the Aetna Signature Administrators have access to UnitedHealthcare Behavioral Health network and mental health, behavioral health and substance use disorders utilization management (UM) services. Their behavioral health and substance abuse services group number is 78800277.

These members will continue to use Aetna Signature Administrators for their medical provider network.

How to submit claims

You can submit claims through Electronic Data Interchange (EDI) using payer ID 39026. In the rare situations where EDI is not possible and you need to submit a paper claim, mail it to:

UnitedHealthcare Shared Services
P.O. Box 30783 
Salt Lake City, UT 84130

Please note you cannot submit claims through the UnitedHealthcare Provider Portal for GEHA members.


Check the member’s ID card for contact information. For eligibility, summary of benefits, precertification requirements and claim status, visit or call 1 of the following:

  • Traditional Plans Provider Services at 877-343-1887
  • Elevate Plans Provider Services at 844-586-7309 
  • United Behavioral Health Provider Services at 855-872-5393  
1Please note this information does not apply to GEHA members enrolled in the UnitedHealthcare policy number 918695 on UNET.
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