Beginning Aug. 4, 2023, UnitedHealthcare will no longer mail claim letters to most* medical network health care professionals and facilities for UnitedHealthcare commercial plans. While many claim letters have already moved to digital, these can be found in the Document Library Claim Letters folder. You’ll be able to view them 24/7 through the UnitedHealthcare Provider Portal or an Application Programming Interface (API).
If you use an outside vendor, such as a revenue cycle management company or lockbox service, please ensure they’re aware of the following changes and digital workflow options.
To get started and schedule a meeting with an API consultant, select the button below.
Letters we mail you aren’t the only communications going digital in 2023. We will begin to transition contracted health care professionals and facilities to electronic submission for most claims and claim attachments. Due to increased promotion, you’ll also see more digital member health plan ID cards.
All required paperless transitions will be announced in Network News at least 90 days prior to the change. Review the most up-to-date information, exclusions and schedule at UHCprovider.com/digital.
Chat with a live advocate 7 a.m.–7 p.m. CT, Monday–Friday from the UnitedHealthcare Provider Portal Contact Us page. You can also contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.