August 17, 2023

New Empire Plan mailing address for contractual notices

Starting on Sept. 1, 2023, there’s a new mailing address for written notices required or permitted by The Empire Plan participating provider agreement.

When sending contractual written notices by mail, health care professionals directly contracted with The Empire Plan need to use the following address:

Empire Plan Network Management
P.O. Box 2300
Kingston, NY 12402-2300


Use the UnitedHealthcare Provider Portal to view claims status and payment information, check eligibility and benefits, and more. To get started, go to and click Sign In in the top right corner. 

If you’re unable to submit claims and appeals electronically, please continue to use the following address:

Empire Plan Claims, UnitedHealthcare
P.O. Box 1600
Kingston, NY 12402-1600


If you have any questions, please call The Empire Plan at 877-7-NYSHIP (877-769-7447).

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