Beginning Nov. 3, 2023, we’ll no longer mail virtual card payment (VCP) statements to most* network medical health care professionals (primary and ancillary) and facilities who receive them in the mail. Instead, you’ll be able to access VCP statements electronically 24/7. This change affects those who serve UnitedHealthcare Community Plan (Medicaid) members in the following states:
This change doesn’t affect those using Automated Clearing House (ACH), receiving paper checks or receiving ERA/835s.
If you use an outside vendor, such as a revenue cycle management company or lockbox service, please ensure they’re aware of the following changes and digital workflow options.
In the portal menu, select Documents & Reporting > Document Library. Then, select the Payment Documents folder.
Notifications: When new letters are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator. However, now they can also give others the ability to edit email notification preferences in the Document Delivery Settings section of the portal.
Check for updates: If you don’t already, we also recommend checking Document Library regularly for new letters documents and actions needed.
Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address.
API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative to Document Library for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation.
Chat with a live advocate 7 a.m.–7 p.m. CT from the portal Contact Us page.
For help accessing the portal, changing notification preferences and technical issues, please contact UnitedHealthcare Web Support at firstname.lastname@example.org or 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday.
You can also contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.
* Documents will continue to be mailed to behavioral health professionals and facilities and to home and community-based services.